Project Coordinator (Carta)

London, England (Remote), United Kingdom
Full Time
Customer Success
Mid Level

Carta Worldwide, backed by our friends at Mogo, is a modern issuer processing platform that enables innovators around the globe to quickly deploy payment products. Our flexible, technologically advanced card issuance platform is designed to put fintech developers in control, so they can build and power new payment products for their customers. Carta Worldwide was created after the realization that the processing space was filled with legacy technology platforms which were not designed to support the complex and dynamic requirements of the growing fintech card issuing ecosystem. With an obvious gap in the market, our technology platform was built specifically to address the requirements of new fintechs as they enter the market and scale their businesses. Our team is made up of passionate people who want to change the world of payments for the better. They are doers, makers, shakers, coding wizards and the heartbeat of Carta Worldwide. We hope you’ll join us as we continue to power the next generation of fintech and banking leaders. 

Carta currently operates in Europe and across North America with offices in London and Toronto. The Project Coordinator will report directly to the Head of Client Success and be a member of our Customer Success team. This role will provide the CSM team with day-to-day administration and coordinator support taking on Project and Account Manager responsibilities where necessary. The successful candidate will be a key member of the Program Manager team and will have the opportunity to contribute to the ongoing improvement of the team! 

What you’ll do: 

  • Liaise with internal staff and external contacts to expedite project activities, ensuring completion to plan

  • Timely communication with CSMs regarding status of project milestones

  • Maintain records, meeting minutes, spreadsheets, tracking and expediting project/account activities 

  • Work with the Program Manager on program setups and project plans 

  • Support the Program Manager by liaising with the internal teams on the setup of any 3rd party organizations, functions or architectures required 

  • Support the Program Manager by liaising with the internal teams during the testing and acceptance phase of the programme/ amended processes 

  • Report and escalate any changes to the project plan to Program Manager (delays/potential upcoming delays in delivery of a project task, production fix or change request) 

  • Organize, setup and take part in client training sessions led by internal responsible teams during the project delivery phase and take notes of any key information 

  • Maintain online filing systems for shared project/account documents management 

  • Regular extraction, manipulation, and presentation of company KPI’s 

  • Liaise with finance team on a bi-monthly basis to receive the invoices status and share it with the Program Manager

 What you’ll need:   

  • 2 years experience in a project coordinator role with prior fintech or pre-paid card program knowledge is an asset 

  • A positive, up-beat approach to everything you do 

  • Excellent communication skills and the ability to build effective relationships internally at all levels of the business as well as externally with clients 

  • Strong organization skills, detailed orientated and proficient in Microsoft Office Suite 

  • Experience developing and improving upon processes 

  • Not afraid to speak up and make proactive suggestions and plans of action 

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